How do I subscribe?

You can subscribe here.

How long am I signing up for? What is the minimum commitment?

The minimum subscription term is just one week, which is paid for when you place your first order. After that, you can cancel your subscription any time before Tuesday at midday.

How do I unsubscribe?

If you would like to pause or cancel your subscription then you can do so anytime before midday on Tuesday.

Can I change my meals and/or edit the number of meals?

Yes! Log in to your account and click ‘Orders’. Here you’ll see all your current and past orders. You can edit any pending and paid orders from Wednesday at 10pm when the order is generated, until the order deadline the following week on Wednesday at 10pm.

How do I change my subscription?

Log into your account, click ‘Subscription’ then click the ‘Edit’ subscription button. You can then change the variety and number of meals that are on your subscription. This needs to be done before Tuesday at midday to take effect for that week.

When will I be charged?

Payments are taken each Tuesday at Midday.

How do I cancel/pause my subscription?

Simply log into your account, click ‘Subscription’ on the left in the account area, and press the ‘cancel’ or ‘pause’ button. If this is done before Tuesday at midday when your order is paid for you won’t be charged again and will receive no further orders.

How do I order different multiple different meal varieties?

To order different meal types or create multiple subscriptions, simply log in and go through the ordering process again. You will then have multiple subscriptions in your account area.

How much does Prep Kitchen cost?

The cost of your subscription will depend on the type and amount of meals ordered. Our minimum order is 4 meals, and meals start from £6.25 each.

How do I take a meal off of my subscription?

Log in to your account, click ‘Subscription’ and then ‘edit’. From there you can edit all of the meals on your subscription.

What is Week A & Week B?

Our weekly menu rotates from Week A to Week B to Week A again. This is so that you receive maximum variety and nothing ever gets boring!

How do I order two of the same meal?

Once you checkout just click ‘Orders’, followed by ‘Edit’. Every week you can edit your order to exactly what you want until Wednesday at 10pm.

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What is the difference between Muscle Gain and Fat Loss?

The meals and macro splits between Muscle Gain and Fat Loss are exactly the same, but Muscle Gain meals are 35% larger than Fat Loss meals.

What is the difference between Balanced and Lower Carb meals?

Our Balanced meals contain 1-2 portions of fruit and veg, moderate carbs, moderate fats and high protein and are suitable for most people. Our Lower meals contain 2-3 portions of fruit and veg, have lower carbs, higher fat and even higher protein!

I want to lose weight / gain muscle / tone up etc. What should I eat?

Please see this blog post, or get in touch by clicking Contact Us and we will be more than happy to help!

How do I heat the meals?

Just pop the meals in the microwave for 3-4 minutes. No microwave? No problem! You can also heat our meals in the oven, just pop the food onto an oven proof dish and heat until piping hot. Follow the instructions on the packet for more info, then heat and eat!

Can I freeze the meals?

Yes, all of our meals can be frozen. Freeze them on the day you receive them and they will last in your freezer for up to 3 months.

How do I defrost the meals?

Place the frozen meal in the fridge on a plate for one day to defrost.

Can I cook the meal from frozen?

Yes! Just increase the cooking time by 50%, and make sure the food is piping hot. Always follow the label instructions.

I have allergies! Do you cater for allergies?

The ingredients for all of our dishes are on the menu if you click the ‘i’ button, as well as on the labels for the meals themselves. The allergens are bolded to highlight them so that you can avoid putting these dishes into your meal plan. Our kitchen currently cooks using every known allergen, and while every care is taken to make sure there is no cross contamination between dishes we cannot guarantee there will be none.

Do you use additives, preservative, oils, sugars, salt etc?

Although we do not use any extra preservatives or additives in our recipes, we do use oil, salt and sugars in moderation, while maintaining perfect macros. (Note: Some sub-ingredients do contain preservatives already, for instance mustard. But we will never add any additional preservatives here at PK).

How is your food prepared?

All of our meal prep is cooked by skilled chefs, trained to the highest level, who have decades of combined experience working in kitchens. Prep Kitchen currently maintains a 5* hygiene rating (the highest you can get!)

Where do you source your ingredients?

Our menu consists of more than 30 different dishes, and where possible we focus on using British suppliers and British ingredients.

How long do the meals last?

Meals delivered on Sunday will last fresh in your fridge until Thursday/Friday depending on the dish.

More info on additives, preservative, oils, sugars etc

Although we do not use any preservatives or additives in our recipes we do use oils and sugars in moderation

Do you source your meat and veg from the UK?

Our protein is all higher welfare sourced from accredited farms across the UK and EU. Our vegetables are sourced mostly from British growers with the exception of some ingredients which are not natively grown in the UK.

Do you offer gluten free / lactose free?

Yes, we have options to sort all dietary requirements, please reference our menu page here for ingredient breakdowns on all dishes. Our ‘lower carb’ menu is especially well suited for Gluten Free.

Is your meat halal?

Our chicken and turkey are halal but the rest of our meats aren’t.

How many calories should I eat in a day?

Check out our blog post on calories and which meals to order here.

What meal type suits me? Balanced or Lower Carb?

This largely comes down to personal preference. Most people who train regularly find eating a higher amount of carbohydrates helps fuel their training. However some people thrive on lower carb while training. If you need more personalised recommendations please reach out to customer services, we're happy to help!

When will my parcel arrive?

If you are a national customer you should receive a text from DPD on the morning of delivery with a 1 hour time window.

Do you deliver on any days except Sunday?

Unfortunately we only deliver on Sunday.

How will my food be delivered?

All our meals are sealed in trays in a Modified Atmosphere Environment, which maximises shelf life and preserves quality.

What areas do you deliver to?

We deliver to almost all of mainland UK, excluding the Highlands.

How much is delivery?

Delivery on all orders is FREE!

What if I’m not home?

As our meals are delivered fresh, meals cannot be returned to sender. If you aren’t in the delivery driver will follow the instructions given on the checkout page, so please make sure you put down a safe place to leave your box or a friendly neighbour who will take the box in for you.

Will the courier call or notify me when they deliver?

No, please make sure you update delivery instructions on the checkout page, we would also encourage you to download the DPD app.

Can I track my delivery?

Yes. You will receive a text message with delivery instructions on the morning of delivery.

Can I recycle the packaging?

All of our packaging except the bubble wrap is fully curbside recyclable.

How do I recycle the foil fridge jacket?

Some local authorities can recycle the bubble wrap insulation, so please check. If yours doesn’t most supermarkets can!

I want to work for prep kitchen! where do i apply?

We are always looking for hard working, motivated people to join our ever growing team. To get information on current vacancies please fill in this form and someone will get back to you shortly.